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Frequently asked questions
Straight answers about delivery, support, privacy, refunds, and what you need to run the tools.
How is a product delivered?
You receive a CLEAN zip of the tool, a README, and setup guidance. Each zip has a published SHA-256 so you can confirm you have the same build we tested. Self-serve downloads will be sold on Gumroad. Packages that include setup help are booked on Fiverr or Upwork. The software runs on a computer you control.
How does support work?
Support stays on the platform you purchased through — Fiverr or Upwork messages on that order, or Gumroad messages for a self-serve download. This site does not list email, phone, or off-platform handles. Basic and self-serve packages include a 7-day bug-fix window. Premium packages extend that window to 14 days. Those windows start after delivery, and they are part of the draft package description pending seller approval.
What about privacy and my data?
The tools are local-first. Your documents, schedule files, and bot tokens stay on the computer running the app. Sepxo Labs does not receive your tokens, files, or chat contents. If you connect Telegram, messages travel through Telegram as they normally would. Use a private test chat until you are ready.
What is the refund policy?
Refunds follow the policy of the platform you paid on, plus the written terms of that order or purchase. If the delivered zip does not match the listing, contact us through that platform first so we can fix it. We do not handle payments or refunds off the platform.
What are the requirements?
Python 3.10 or later on Windows or Linux. You provide your own Telegram bot token when a Telegram connection is needed. The document assistant can read TXT, MD, CSV, DOCX, and text-based PDF; PDF text extraction needs Poppler’s pdftotext on your PATH. Scanned PDFs need your own OCR first. No cloud account is required for extractive answers.
Do I need Docker?
Only if you want it. Message Forwarding Manager includes an optional Docker localhost setup in the Premium draft package, and that product’s dashboard and sign-in have been tested in Docker. The other three products are installed with Python and do not ship a Docker package.
Are the screenshots real?
Yes. Public pages show proof from real runs of the current CLEAN builds. Private names, tokens, and chat identifiers are omitted or blurred. We do not use sample, demo, or synthetic datasets on this site.
Which versions are current?
Private Document Assistant is 1.1.2. Team Moderation Bot, Message Forwarding Manager, and Daily Update Scheduler are 1.1.1. Test counts, SHA values, and the Linux / Windows / Docker matrix are listed on each product page.